5.) I have a SIGNAL with no Internet Edit
If you have a signal but can't get any internet data, please check here.
1.) Check that the SIM profile is correct. From the dashboard, click on the 'Current Sim Profile' and make sure the provider is correct. NOTE - if you are using Visible, and it is selected in the drop down box, it may not work. Try using Verizon in the drop down box, users have reported this is working.
If you are using our Insty.Online Plan. And you are having trouble connecting. Or get the message, 'Insty OK, Provider connection down', in the sim profile, for provider choose, 'Other' and for the APN enter, iot.tmowholesale
2.) Try power cycling the device. Remove the power cord from the device and watch for the lights to go out. Wait for 30 seconds before plugging the router back in.
3.) Make sure your SIM account is active and up to date. The majority of issues with no internet seem to be provider related. Check that your account is in good standing, bills paid, haven't reached hotspot limits or are being throttled. The best way to get to the bottom of any provider issue is to give them a call.
4.) Check your USB connections between the router and the modem. Make sure they are snug. IMPORTANT - DO NOT USE any USB cables from a different source. Only use the cables that we provide as our cables are custom made for the Insty Connect. If you are using any third party usb cables, connectors or adapters, remove them from the system and try to power cycle your system.
5.) Please check all above before sending in a request. If you still have trouble after trying all above, sending in the system log will REALLY help us with troubleshooting, so please check out this KB article on getting the system log and please include it in your support request. Thanks!
